Reservoir Health experts share analysis and ideas on the dynamics shaping health care decisions.

Health care decisions are shaped by policy, evidence, trust, market dynamics, public debate, and individual experiences of patients and stakeholders. We share our perspectives to help leaders make sense of those forces and identify what to do next.

Clarity in Complexity: Effective Communications Across the Product Lifecycle
Innovation in the life sciences is constantly evolving. But every major stakeholder — patients, caregivers, advocates, investors, clinicians, policymakers, payers — continues to ask some version of the same questions:
What does this innovation mean, why does it matter, and what should we do with it?
Answering those questions is a corporate imperative, particularly in today’s health care environment defined by scrutiny, fragmentation, and competition. A company’s ability to effectively define and position its innovation can ultimately help shape whether that innovation is trusted, valued, accessible, and adopted.
Every company operates within a complex stakeholder ecosystem that includes distinct audiences with different needs:
Against these demands, the strongest communications approach is translatable across audiences, grounded in science, and calibrated for the market dynamics that shape patient access.
Life sciences companies generate enormous amounts of information: preclinical and clinical data, lived experience data, patient preferences, clinician behaviors, health economics analyses, real-world evidence, market research, commercial adoption, and more.
The communications challenge is to turn this information into meaning so that it can be understood, contextualized, and acted upon. The strongest communications functions often position themselves as a “translator” across the enterprise — aligning every function around a clear, resonant story of unmet need, clinical benefit and value to patients, families, and society.
Crafting an effective, cohesive story across this complexity is the core challenge for an enterprise. And this is where communications can be the difference between innovation that is promising and innovation that is trusted, valued, and accessible to the people it is designed to serve.
Every stage of the product life cycle comes with different communications challenges. Communications must be an enterprise integrator connecting diverse perspectives a coherent narrative that proactively address these challenges:
Product lifecycle stages present new questions, new audiences, and new decisions. Effective communications connect the evidence, the narrative, and the stakeholder experience — from early development through commercialization and beyond. Organizations that approach communications as an integrated, end-to-end capability are better positioned to translate complexity into clarity and create value for patients, healthcare systems, and the enterprise.

Health policy activity is not expected to slow down this fall. Several milestones on the horizon will present both challenges and opportunities for healthcare stakeholders seeking to advance their priorities by year-end.
Below is an overview of key issues to watch, their potential implications, and opportunities for engagement.
Government Funding Deadline Looms
Drug Pricing and Coverage in the Spotlight
Expiration of Enhanced Affordable Care Act (ACA) Premium Tax Credits
Where To Head Next?
This fall’s packed health policy agenda presents both risks and opportunities for stakeholders looking to shape outcomes and advance their priorities. Now presents an optimal time to consider any need to refine your engagement strategies, sharpen and target your messaging, and uncover compelling evidence to support policy and advocacy strategies.

The worst crisis an organization can confront is one it faces without preparation.
It’s easy for a successful organization to be caught flat-footed by events—some truly unforeseen, others not yet fully anticipated. Such an unexpected event or issue can pull a company into crisis within hours. In these moments, how an organization reacts can substantially impact brand and reputation.
While there is no one-size-fits-all approach to crisis management, advance efforts toward building readiness and resiliency while also establishing roles and responsibilities will serve to minimize reputational harm and protect market value.
Having guided organizations of all sizes through highly complex challenges, we have several guiding principles for effectively navigating a crisis.
Pre-appoint the right team.
Identify the most important members of your crisis management team now before a crisis unfolds—not during one. While you can and should develop a crisis playbook, more critical is establishing a high-functioning team that can collaborate under pressure and exercise sound judgment. The make-up of this team may vary, but often includes those in charge of legal, operations, finance, investor relations and communications. A small, nimble team that can make decisions quickly with a direct reporting line to the top of the organization will be most effective in managing a crisis.
Designate a crisis leader.
This should be an insider who can manage the crisis team and is trusted to make key decisions. This person should have both the institutional knowledge and the credibility to lead in high-stakes situations. Oftentimes, this leader is the general counsel or key member of the legal team.
Build a culture of readiness and resiliency.
A crisis should not be the first time your crisis response team works together or considers how to prioritize response efforts. Conduct crisis simulations to hone these skills. Choose realistic scenarios—such as one drawn from the news or that has recently occurred at a peer company—to assess how your team would respond.
Emphasize the importance of getting the facts.
When a crisis occurs, organizations are often faced with internal and external pressure to issue a public statement. Rarely is the information that trickles in on day one of a crisis the full picture. Resist the urge to act prematurely so you can avoid making mistakes publicly. It is imperative to act with speed and precision but don’t separate the two. Prioritize gathering the facts before you align on any messaging or strategy. And then only communicate what you know and your organization’s steadfast commitment to transparency and resolution in the matter.
Ensure that your communications team can work in lockstep with legal counsel.
Working with legal counsel ensures legal considerations are embedded into every facet of crisis response. You don’t want a crisis to be made worse by triggering regulatory scrutiny or introducing litigation risk. A communications team experienced in working with legal stakeholders will understand the nuances of privileged communications, regulatory risk and reputational sensitivity.
Consider stakeholder needs.
Customers, investors, partners and employees will want to hear from you. If you don’t speak, someone else will, and your stakeholders will wonder why you aren’t engaging. Effectively communicating with them is critical to any crisis management strategy.
Engage experienced crisis counsel.
An outside perspective is crucial in avoiding blind spots internally. Traditional public relations teams are skilled in promoting positive narratives but may not be equipped to manage complex, multifaceted crises that involve immense scrutiny from regulators, media, investors and the board. Skilled crisis communications professionals can bring a cross-functional, disciplined approach to protect enterprise value and reduce long-term risk.
Organizations that take steps now to build readiness and resilience will be far better positioned when the stakes are highest. Learn how Reservoir helps organizations navigate high-profile crisis situations and complex legal matters.

In the current political landscape, where the federal agenda is evolving rapidly and many of the traditional advocacy channels are in flux, some of the most meaningful movement in health care policy is happening far from the Beltway — in statehouses, ballot boxes, and local communities across the country.
For policymakers, trade associations, and national health care advocates seeking to achieve policy impact, the message is clear: state strategies are no longer a secondary play — they are the front line of influence.
Amid Shifting Federal Dynamics, States Are Leading
Hyper-partisanship and fragmented federal policymaking have opened the door for state legislatures, governors, and even municipal leaders to drive policy change on health care issues ranging from provider reimbursement and Medicaid eligibility to drug pricing and reproductive health.
Whether it’s the growing number of states passing site-neutral payment reforms, introducing 340B protections, or placing constraints on pharmacy benefit managers, state action is setting national precedent. These aren’t isolated efforts — they’re creating a patchwork of policy that increasingly shapes the direction of federal debate.
In many cases, the state-level approach allows for greater experimentation, localized coalition-building, and faster responsiveness to community needs. These attributes make states not only laboratories of innovation, but also battlegrounds for influence.
Building Coalitions Where It Counts
Effectively advancing health care policy at the state level requires more than model legislation or talking points. It demands authentic, cross-sector coalitions that bring together local providers, patients, civic leaders, and policy experts with a real stake in the outcome.
These stakeholders aren’t just mouthpieces; they bring credibility, lived experience, and the kind of trust that can’t be manufactured in a Beltway press release. Whether testifying before a committee, speaking at a local town hall meeting, or sharing their stories in the media, local champions often make the difference between a policy gaining traction or fading out.
Crucially, state coalitions also help to counterbalance national political polarization. Many state efforts gain bipartisan support not because the issues are simple, but because they’re framed in terms of community impact and practical solutions.
Local Messaging, Tailored Impact
Health care policy may be national in scope, but it’s experienced locally. This makes it essential to localize both the message and the messenger.
Campaigns that succeed at the state level do so by crafting narratives that speak directly to a community’s specific needs, experiences, and voices. A discussion about Medicaid redetermination in one state may look entirely different in another depending on population demographics, provider capacity, or political dynamics. Similarly, the argument for or against site-neutral payments lands differently in rural communities than in urban ones.
Why It Matters to Beltway Stakeholders
For policymakers, industry leaders, and advocates based in Washington, understanding and investing in state strategies is a strategic necessity.
In other words: what happens in the states doesn’t stay in the states.
The Bottom Line: Meet the Moment with State-Based Strategy
If national health care stakeholders want to move the needle on the most pressing policy issues — from coverage expansion to payment reform — they need to meet the moment with coordinated, localized, and strategic state-level action.
The path to federal change increasingly runs through state capitals. The smart move now is to build the infrastructure, relationships, and messaging necessary to shape outcomes where momentum is building.
Because in today’s environment, those who organize locally are the ones shaping policy nationally.

What Public Affairs Leaders Need to Know
Public discourse on health care today is being shaped more and more by algorithms. As generative AI platforms – like ChatGPT, Claude and Perplexity – and new search engine tools like Google’s AI Overviews become trusted sources of information for the public, the way narratives form and evolve around critical health policy issues is changing fast. The rise of AI-powered web browsers, drawing even more directly on user data, will only accelerate the influence of algorithms in shaping these narratives.
This shift has major implications for public affairs teams. Consider the following recent data on Google searches:
This means that if your message or perspective isn’t reflected in AI summaries, it may never be seen by patients, policymakers, the press, and other key audiences.
That’s where Generative Engine Optimization (GEO) comes in.
GEO is the emerging practice of crafting and amplifying content in ways that increase the likelihood of being accurately reflected in generative AI outputs. Unlike traditional search engine optimization (SEO), which relies on keyword rankings and backlinks, GEO emphasizes structured, trustworthy, and conversational content that AI algorithms are more likely to cite or summarize.
New research shows GEO should inform not just how you structure content, but how you amplify it. A recent Muck Rack analysis of how AI platforms cite sources found that these models are rarely influenced by paid placements: fewer than 5% of sources in AI summaries are ads or sponsored content. Instead, 95% of citations point to non-paid sources that are earned, timely, and authoritative content. Government reports, recent articles from mainstream news outlets, and credible third-party stakeholder analyses and statements carry the most weight, especially on health care topics.
This suggests that in the age of AI-shaped information, reaching audiences requires more than just the precision of paid media and sponsored content; it also continues to demand the credibility of earned media, the influence of thought leadership, and the reach of strategic amplification to shape understanding of key issues.
What Public Affairs Leaders Need to Do
For public affairs professionals planning and leading campaigns around today’s hot-button health care issues, GEO isn’t just a trend – it’s a strategic imperative. Here are four best practices we recommend incorporating into your content strategies to enable greater AI model engagement going forward:
In a world where AI is increasingly shaping the first impression of complex policy debates, GEO is no longer optional. For public affairs teams working to advance or defend health policy priorities, GEO must become a key component of their advocacy playbook.
If AI’s rewriting the narrative on key health care issues, let’s make sure it reflects your perspective. Reach out to learn about how Reservoir can help you stay ahead.

Employers fund healthcare for more than half of all Americans and manage over $850 billion in annual healthcare spending, yet their voices are often missing from critical health policy conversations.
The National Alliance of Healthcare Purchaser Coalitions is working to change that. The Pulse of the Purchaser Research Institute (PPRI) facilitates unprecedented access to the employer decision-makers who collectively represent more than 90 million covered lives.
Reservoir recently spoke with Shawn Gremminger, CEO of the National Alliance, about how PPRI will amplify employer voices in healthcare conversations. The discussion revealed three critical insights about why employer perspectives are essential and what the broader healthcare ecosystem can gain by listening.
#1 Employers Are the Real Healthcare Payers. Their Voice Needs to Be Heard
We often talk about “payers” through the lens of insurance companies or hospital systems. But that misses a fundamental reality: employers are the ones actually funding most Americans’ healthcare. They’re making the final decisions about what gets covered and how to design benefits that support the health of their workforce.
“There is something wrong with healthcare in that most of the actual payers are on the sidelines,” Gremminger explained. “Employers are the ones actually paying for things. Insurance companies, hospitals and others should not be what we consider to be payers.”
This misalignment creates a critical gap in healthcare decision making. When pharmaceutical companies develop new treatments, digital health companies design innovative wellness platforms or policymakers develop regulations, they’re often operating without meaningful input from the entities ultimately determining access and adoption.
“That’s where PPRI comes in,” reiterated Gremminger. “It gives employers an opportunity to share with key constituents what matters most to them as they work to get better value in the healthcare space.”
#2 The Employer Perspective Is Broader and More Diverse Than You Think
The typical assumption that employer healthcare decisions are made by Fortune 500 companies benefits executives with dedicated teams and substantial budgets does not match reality. Most employers face significant resource constraints and are making complex trade-offs with limited support. “Purchasers are a lot more diverse than we give them credit for,” Gremminger noted. “We’re tapped into municipalities, school districts, small businesses and many other groups that are typically overlooked.”
PPRI allows for market segmentation, which brings authentic perspectives from employers who understand the trade-offs that define most healthcare purchasing decisions. A local government must balance competing budget priorities. A school district weighs healthcare coverage against other workforce needs.
What makes employer perspectives particularly valuable is the quality of feedback they provide. “Our members provide candor, curiosity and constructive feedback to make something better,” said Gremminger. This means employers are advocating in their role as benefits experts and championing the needs of their employees, who are the majority of privately covered lives in America.
#3 A Direct Line to the Employer Perspective
Organizations seeking authentic employer perspectives on healthcare issues quickly understand the limits of existing resources. Traditional market research relies on generalized panels, while advisory boards typically focus on clinical or policy expertise rather than purchasing decisions.
PPRI fills a unique gap by offering access to employer decision-makers who are actively managing healthcare benefits and navigating real-world implementation challenges. “There is no other dedicated employer research panel in the market,” Gremminger emphasized. “PPRI focuses on one thing: what do employers and purchasers think.”
This singular focus creates value beyond traditional research methodologies. PPRI doesn’t just collect data, it opens engagement opportunities that bring employers to the table to speak up about their experiences and needs, the constraints they face and the questions they have for the myriads of stakeholders who are shaping new healthcare solutions.
“Our success comes when employers are no longer after-thoughts in the health policy discussion,” said Gremminger. “We want to get to the place where you always need employers in the room.”
A New Chapter for Healthcare Stakeholder Engagement
The launch of PPRI reflects the need for a fundamental shift in how healthcare stakeholders must think about employer engagement. Employer perspectives aren’t optional; they’re a strategic imperative.
For healthcare organizations developing new solutions, employer insights can validate assumptions, refine positioning and identify implementation barriers before they become market obstacles. For policymakers drafting regulations, employer voices provide critical context about real-world feasibility. Truly understanding healthcare’s future requires engaging the voices of those who fund it, design it and manage it every day.
To learn more about how authentic employer perspectives can strengthen your healthcare communications, policy development and market readiness efforts, click here to connect with the Pulse of the Purchaser Research Institute.
If you’re an employer leader, the National Alliance invites you to be the voice of the purchaser by joining the Institute today.

Media has always reflected how people get their information, but in recent years, there has been a rapid and profound shift. Traditional, one-directional communication has given way to a dynamic ecosystem where stories emerge, evolve, and are reshaped in real time – both by media voices and, in this current landscape, their audiences. For organizations aiming to ensure their voice is heard in policy, public opinion, or industry dialogue, this shift requires more than adjusting tactics – it demands a rethinking of strategy.
Shifting from Talking to Audiences to Talking with Them
The original strategic communications model relied on developing a message and then distributing that message as widely as possible, hoping it would resonate with the intended audience. Today, successfully communicating with key audiences depends on identifying the audiences who matter most, understanding the conversations they are already having, and engaging in ways that feel timely, relevant, and authentic. New media, referring to more recent online mediums where information is created, shared and consumed, offers countless ways for organizations to engage with their audiences, but only when guided by a clear sense of purpose and an understanding of the surrounding landscape.
Putting Strategy First to Maximize Impact
The abundance of new media platforms and formats – from podcasts to social media channels like Instagram or TikTok – can tempt organizations to jump straight into execution. But without a clear strategy that brings the objective to life, identifies which audiences need to be reached, and determines which messages will resonate, these efforts risk becoming scattered or reactive. Effective use of new media begins with asking several important questions:
And depending on the answers, new media may not be the only route to consider. Traditional media continues to offer value, especially for audiences who consume it most.
Leveraging Agility as a Core Capability
The speed and crowded nature of modern news cycles mean timing is as important as content and channels. Strategies need to build in the ability to act quickly, whether that means responding thoughtfully to breaking developments, reframing a conversation, or seizing an unexpected opportunity to relay a key message. This requires not only monitoring and analysis but also leveraging the tools and relationships in place to move when it matters most.
Building Long-Term Influence
While agility is important, it should serve a longer-term vision that it is measured against. New media should be used to reinforce a consistent narrative over time, building credibility and trust with stakeholders. That means every quick-turn piece of content, every timely comment, and every appearance in a new media outlet ladders up to a broader story about who the organization is, what they stand for, and the value they bring to their audiences.

In the past decade, Medicaid has undergone a quiet but profound transformation—not only in its scope and operations but in how voters perceive and prioritize it. Given the passage of the One Big Beautiful Bill, the future trajectory of the program will become a top issue in Washington and the states—particularly as patients and providers contend with seismic shifts in coverage and access to care. Understanding the political and programmatic dynamics of Medicaid is crucial for navigating an ever-evolving health care and electoral landscape.
The Changing Voter Landscape
Historically, Medicaid expansion under the Affordable Care Act was a dividing line: enthusiastically adopted in Democratic-leaning states and fiercely resisted in Republican strongholds. However, recent trends suggest that voters, even in areas that lean more conservative, are recalibrating their stance.
Several ballot initiatives—from Maine to Missouri to South Dakota—have seen voters bypass legislatures to approve Medicaid expansion directly. This dynamic underscores a growing public consensus: access to affordable health care is increasingly viewed as a mainstream expectation rather than a political wedge issue.
This shift is not just ideological but demographic. As rural hospital closures mount and access to critical services through the Medicaid program becomes table stakes for patients and family members, voters across the political spectrum recognize Medicaid as as a defining program that changes the trajectory of patients’ health.
Medicaid as a Kitchen Table Issue
What was once viewed primarily through the lens of poverty or unemployment is increasingly seen as a middle-class issue. Medicaid now touches a broader cross-section of Americans: from elderly parents in long-term care to disabled adults needing home services and working families caught in coverage gaps.
In recent polling, more voters—especially within the GOP base, independents and suburban residents—indicate that a candidate’s position on Medicaid influences their vote. With inflation and health care costs top of mind for many households, Medicaid’s role as a stabilizer has come into sharper focus.
Partisan Lines Blur, But Don’t Disappear
Although bipartisan voter support is growing, party leadership often lags behind. Republican governors and legislators in some states remain resistant to expansion or attempt to impose restrictions, such as work requirements. However, political pressure is mounting from their own constituents, creating friction between electoral incentives and party orthodoxy.
Democrats, meanwhile, increasingly frame Medicaid as part of a broader economic agenda—emphasizing job creation in the health care sector, rural investment, and financial protection for families. The party’s messaging has also leaned into Medicaid’s role in racial and geographic equity, resonating with younger and more diverse voters.
2026 and Beyond: Policy and Political Implications
Looking ahead to the 2026 midterms and beyond, Medicaid will likely play a more prominent role in political campaigns, especially at the state level. In the immediate term, implementation of far-reaching changes to the Medicaid program from the One Big Beautiful Bill—including the effective dates for contentious funding and eligibility changes—will be a major focus for Congressional candidates back home.
State leaders will be forced to contend with immediate financing and access challenges, including on key health care necessities, such as behavioral health parity, home- and community-based services, and access to new treatments, including vaccines. Bottom line—the future of Medicaid will become a dominant topic in gubernatorial and legislative debates.
A Defining Policy of Our Time
Medicaid may have started as a narrowly defined safety net, but today it serves as a bellwether of how voters view fairness, opportunity, and the role of government in securing health. With seismic changes underway, Reservoir can help organizations and companies lay the groundwork to support robust education and awareness efforts for patients around the new realities of the program, engage policymakers and broader health care influencers around opportunities to strengthen Medicaid, and mobilize constituents around protecting their coverage and access to care – now and in the future.

In health care, no single vantage point ever tells the whole story. Patients, providers, employers, policymakers, and industry leaders each inhabit distinct worlds defined by their experiences, incentives, and challenges. Attempts to collapse these perspectives into one “average” view inevitably miss the nuances that drive real-world decisions.
Health care experiences are intensely personal and emotionally charged. For patients, every policy debate translates into concrete worries about affordability, access, and quality of life—sometimes even survival. Providers must navigate the tension between clinical autonomy and ever-changing reimbursement models, all while striving to deliver the best care. Employers juggle spiraling costs against the imperative to support workforce well-being. Life-science innovators confront complex regulatory pathways and market-access hurdles. And policymakers balance ambitious public-health goals against budget constraints and electoral pressures.
To navigate this health care landscape, defined by fragmentation, nuance isn’t optional—it’s the crucible of true innovation. Our research, led by our Health Analytics & Insights Group (HAIG), reveals several best practices:
True insight demands a broad, stakeholder-centered approach—one that recognizes and respects each group’s unique reality and delivers the tailored intelligence that only deep, health care-focused expertise can achieve. Need support in this area? Our team of clinicians, epidemiologists, statisticians, and other research experts are happy to help, embodying a rare combination of rigorous analytical capability, practical health care expertise, and a deep passion for improving health care.

The U.S. Supreme Court recently issued a 6-3 decision in Kennedy v. Braidwood Management Inc., rejecting a challenge to the authority of the U.S. Preventive Services Task Force (USPSTF)—the expert panel that recommends which preventive items and services must be covered without cost-sharing as required by the Affordable Care Act (ACA). For now, the Court’s ruling maintains the ACA coverage requirement for preventive care—ranging from cancer screenings and cholesterol tests to HIV prevention and maternal health care.
The ruling was met with relief by public health leaders, advocates and millions of patients who rely on access to no-cost screenings, vaccinations and other preventive services. Yet, it introduces a new layer of uncertainty as outstanding questions continue to be reviewed by lower courts and heightens potential for political reach into public health.
As health care public affairs practitioners work to understand the implications of the SCOTUS ruling, we are tracking the policy conversation and unpacking emerging considerations for coverage of preventive services, as the landscape continues to evolve.
What the Decision Says—and Why It Matters
At the heart of the case was a constitutional challenge to whether USPSTF was permitted to make recommendations that result in mandatory insurance coverage.
Plaintiffs argued that the Task Force lacked the constitutional authority to mandate coverage decisions among private health plans. The Court rejected this argument, holding that the Task Force’s recommendations operate under the ultimate authority of the HHS Secretary, effectively preserving mandatory coverage for preventive services given the top two of five ratings.
While the ruling maintains immediate access to no-cost preventive care for more than 150 million Americans with private health insurance, some experts warn that by emphasizing the oversight role of the HHS Secretary, the Court’s opinion could expose the advisory process to greater political interference.
Implications for Health Care Public Affairs Practitioners
Looking ahead, stakeholders across the health system will need to pay greater attention to how future Task Force recommendations are made, and what services might be added, altered or removed from mandated coverage lists.
For health care public affairs practitioners, we see three key implications:
At Reservoir, we work with clients across the health care ecosystem to navigate moments like this—when legal clarity intersects with policy uncertainty. The path forward for preventive care will require more than a legal defense; it will demand thoughtful strategy, clear communication, and a shared commitment to protecting health before illness takes hold. Our deep bench of policy and public affairs experts are here to discuss the implications of the Braidwood decision.