Perspectives on the forces shaping health

Reservoir Health experts share analysis and ideas on the dynamics shaping health care decisions.

Health care decisions are shaped by policy, evidence, trust, market dynamics, public debate, and individual experiences of patients and stakeholders. We share our perspectives to help leaders make sense of those forces and identify what to do next.

Greg Jarvis
Jul 22, 2026
COMMUNICATIONS
MARKET ENABLEMENT

Clarity in Complexity: Effective Communications Across the Product Lifecycle

Innovation in the life sciences is constantly evolving. But every major stakeholder —  patients, caregivers, advocates, investors, clinicians, policymakers, payers — continues to ask some version of the same questions:

What does this innovation mean, why does it matter, and what should we do with it?

Answering those questions is a corporate imperative, particularly in today’s health care environment defined by scrutiny, fragmentation, and competition. A company’s ability to effectively define and position its innovation can ultimately help shape whether that innovation is trusted, valued, accessible, and adopted.

One Story, Many Audiences

Every company operates within a complex stakeholder ecosystem that includes distinct audiences with different needs:

  • Patients, caregivers, and advocates want to know whether a company is authentic, trustworthy, and focused on the lived experience.
  • Clinicians want evidence-based guidance and information that supports informed treatment decisions and better patient care.
  • Health plans and employers want evidence to assess value, access, and affordability.
  • Investors want confidence in the science, the opportunity, and the path to value creation.
  • Policymakers want to understand how innovation can benefit the system and their constituents along with resource and budget implications.

Against these demands, the strongest communications approach is translatable across audiences, grounded in science, and calibrated for the market dynamics that shape patient access.  

Turning Information into Meaning

Life sciences companies generate enormous amounts of information: preclinical and clinical data, lived experience data, patient preferences, clinician behaviors, health economics analyses, real-world evidence, market research, commercial adoption, and more.

The communications challenge is to turn this information into meaning so that it can be understood, contextualized, and acted upon. The strongest communications functions often position themselves as a “translator” across the enterprise — aligning every function around a clear, resonant story of unmet need, clinical benefit and value to patients, families, and society.  

Crafting an effective, cohesive story across this complexity is the core challenge for an enterprise. And this is where communications can be the difference between innovation that is promising and innovation that is trusted, valued, and accessible to the people it is designed to serve.

A Story Arc Across the Product Life Cycle

Every stage of the product life cycle comes with different communications challenges. Communications must be an enterprise integrator connecting diverse perspectives a coherent narrative that proactively address these challenges:

  1. In early discovery: defining the unmet need and the scientific approach.
  2. In clinical development: communicating outcomes and progress based on validated data and evidence.
  3. Around regulatory milestones: illustrating benefit, reinforcing patient need, and navigating stakeholder expectations.
  4. At product launch: refining, contextualizing, and building core messaging across critical inflection points.
  5. Post-launch and ongoing: integrating real-world evidence, patient experience, access dynamics, policy change, and reputation-building.

A Corporate Imperative  

Product lifecycle stages present new questions, new audiences, and new decisions. Effective communications connect the evidence, the narrative, and the stakeholder experience — from early development through commercialization and beyond. Organizations that approach communications as an integrated, end-to-end capability are better positioned to translate complexity into clarity and create value for patients, healthcare systems, and the enterprise.

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POLICY
Building Coalitions that Shape Smarter Health Care Legislation

Advancing health policies that improve outcomes and meet the moment requires careful leadership and collaboration. The journey from identifying an issue that needs to be addressed, to engaging with policy makers, to passing legislation takes significant time, energy and investment. Rarely can this work be carried forward by a single organization alone. Collaboration is essential.

Coalitions bring together stakeholders from across the health care ecosystem to align around common goals and speak with a collective voice, helping to build credibility with decision-makers, foster durable consensus and sustain momentum over time. By turning shared priorities into actionable policies that expand access, coalitions can improve outcomes and make health care more accessible for countless patients and communities nationwide.

Advancing Meaningful Policies

Coalitions can be impactful in advancing meaningful health policies for several reasons:

  • Building an interconnected network: Groups often approach the same issue for different reasons but share the same goal. Single issues nearly always have wide-reaching downstream impacts that bring diverse groups together. For instance, an effort dedicated to passing a policy ensuring insurance coverage of a new multi-cancer early detection test could involve uniting medical device innovators, patient access organizations, cancer groups and provider and medical societies.
  • Centering and amplifying key voices: Coalitions serve as forums for those who have been personally impacted by an issue to share their experiences, which strengthen advocacy efforts by highlighting the real-world impacts of health care policies.
  • Sharing resources and expertise: By working together, groups share complementary resources and expertise that help reduce duplicated efforts and increase impact, without overextending capacity or funding.
  • Signaling momentum and readiness for action: Coalitions indicate to policymakers that there is consensus, energy and shared support for a policy measure.

Driving a Successful Coalition

When building, launching and managing a coalition, strategic, intentional best practices can make an impact:

  • Before launch: Thoughtfully identify all communities that may be affected by an issue, and share why each stakeholder is well positioned to contribute and how the policy ask could impact their community.
  • Upon launch: Create impact by engaging across media and influencer channels to amplify the announcement and ensure the coalition’s efforts become widely visible.
  • Post-launch: Consistently communicate to policy makers and stakeholders to help keep the effort top of mind. Ensure that coalition members remain up-to-date with efforts, which will help maintain visibility and continue the resource-sharing that is critical in driving progress.

In an environment where it can be difficult to break through the noise, coalitions are a powerful—and proven—approach to achieve goals using a strategic, collaborative and values-driven approach.

Ultimately, coalitions remind us of what the health care community already knows to be true: to change policy for the better, we must work closely together.

Keishi Foecke
Michelle Nealy
Feb 5, 2026
POLICY
MARKET ENABLEMENT
Explaining Price in a Multi-Price World: What TrumpRx and Populist Pressure Mean for Pharma

For more than two decades, the dominant paradigm for explaining pharmaceutical pricing has been value. That value was defined by clinical benefit, improved patient outcomes or experience, and the longer-term societal return of reducing disease burden. While value itself has not had a singular definition, it did provide a framework that shaped how therapies were launched, reimbursed, and defended — particularly for specialty and biologic medicines — and it gave companies a consistent story to tell regulators, payers, prescribers, and patients.

Today, that clarity is gone with more recent policy and market shifts. It’s not just that pricing strategies are changing. Explaining price and linking it back to a unified understanding of value has become more complicated than ever.

With the rise of direct-to-patient (DTP) and direct-to-employer (DTE) models, government-set prices under the Inflation Reduction Act, and initiatives like TrumpRx and Most Favored Nations (MFN), the market now contains more visible price points than at any time in modern pharma history. These prices are often dramatically different from one another — and increasingly disconnected from traditional, U.S.-centric definitions of value. As a result, companies face a growing communications and business challenge: how to justify multiple prices, to different audiences, in a politicized environment where value is no longer the sole anchor.

From Value to Visibility, and Contradictions

Programs like TrumpRx — an evolution of the administration’s MFN drug pricing approach — exemplify this shift. Rather than tying price to clinical or societal value, TrumpRx benchmarks certain drug prices to what other developed countries pay, informed by health technology assessment approaches with different priorities and conceptions of value. At the same time, Medicare price setting under the Inflation Reduction Act, alongside expanding DTP and DTE offerings, is introducing highly visible, often substantially lower prices into the market.

The result is not a single new pricing paradigm, but a fragmented landscape of co-existing prices:

  • Traditional list prices
  • Insurance-negotiated prices
  • Government-set prices
  • International reference prices
  • Cash-pay or direct-to-consumer prices

These prices may be rational within their individual policy or channel mechanics — but to patients and other stakeholders, they can appear arbitrary, contradictory, or even unfair.

The New Risk: Confusion, Erosion of Trust, and Narrative Breakdown

As pricing becomes more transparent, the challenge is no longer simply defending a price — it is defending the existence of different prices at all.

Patients may struggle to understand why they are quoted one price while seeing another advertised publicly. Employers and policymakers may question why lower prices are available in some channels or for some products, but not others. Even when alternative prices apply to limited populations or are constrained by policy design, their visibility can undermine credibility and fuel skepticism.

In this environment, the traditional value-based narrative — while still essential — is no longer sufficient on its own. Value may explain why a medicine matters, but it no longer fully explains pricing across every channel.

What Comes Next: Reframing How Price Is Explained

For life sciences companies, payers, and healthcare stakeholders, the implications are clear. Success in this next era will depend not only on pricing strategy, but on how pricing is explained, contextualized, and communicated. That means:

  • Assessing the risks and benefits of emerging pricing and access models — including MFN-style pricing, DTP and DTE offerings, cash-pay options, and government-set prices — and understanding how each reshapes expectations around affordability, equity, and innovation.
  • Mapping audience perceptions across a fragmented landscape, recognizing that patients, employers, policymakers, prescribers, and advocates may each encounter different prices — and may define “value” through very different lenses.
  • Developing a clear, cohesive communication framework that connects differentiated prices to a unified value story — transparently explaining why multiple prices exist, how policy and channel mechanics shape them, and where clinical benefit, outcomes, and societal value still play a role.
  • Identifying strategic opportunity amid disruption. While multiple prices can invite scrutiny, they also create new ways to engage stakeholders directly, demonstrate responsiveness to affordability concerns, educate on policy realities, and reinforce credibility around access and patient-centered decision-making.

In a multi-price world, silence or reliance on legacy value arguments risks confusion — or worse, loss of trust. Organizations that plan now — and proactively define how they will talk about price, value, and access in a fragmented market — will be far better positioned to navigate what comes next.

Ashley Flint
Courtney Tyne
Jan 8, 2026
POLICY
MARKET ENABLEMENT
Are We at a Turning Point in Obesity Care?

November 2025 may ultimately be remembered as a pivotal moment in how the United States understands and treats obesity. Last month, federal regulators announced an effort to significantly expand coverage for obesity-management medications under Medicare – alongside a new pricing framework designed to lower costs for people paying out of pocket and potentially encouraging more inclusive coverage across the broader insurance market.

For years, the medical community has recognized obesity as a chronic disease. In 2013, the American Medical Association formally adopted a resolution classifying obesity as a “disease state” that requires a spectrum of medical interventions – from behavioral therapy, to surgery, to medications. This designation reflects an extensive evidence base linking obesity to more than 200 other chronic conditions, including heart disease, diabetes, stroke, and several forms of cancer.

Yet despite this medical consensus, coverage for care has not always kept pace. For many years, obesity was treated differently from other chronic conditions, creating barriers for people seeking treatment.


A Significant Shift in Federal Policy

Last month’s announcement marks a major shift in that landscape with Medicare now beginning to offer coverage for obesity-management medications for people with obesity – not only for those with related conditions. Medicaid programs in many states may follow suit. The framework also introduces reduced pricing for individuals paying out of pocket, which could expand access even further. Details are outlined in a recent release from the White House.

If implemented as proposed, these steps could meaningfully broaden access to obesity-management medications, particularly for older adults and lower-income individuals who have historically faced cost barriers to treatment. In the long term, wider access may help reduce complications associated with obesity-related diseases and lower overall health-care costs. This outlook is consistent with a recent Institute for Clinical and Economic Review (ICER) assessment, which found that newer obesity medications are cost effective.


What to Watch

As details emerge, several factors will determine how transformative this moment becomes:

  • Coverage specifics within Medicare. The impact will depend on how eligibility is defined, how benefits are structured, and whether complementary services – such as behavioral counseling, nutrition support, and follow-up care – are included.
  • State decisions on Medicaid. State-by-state variation could lead to improved yet still uneven access across the country.
  • Private insurance response. As public programs expand coverage and reduce costs, private health plans may reassess their own benefit designs, though timelines and approaches are likely to vary.
  • Shifts in public perception. As access increases and obesity treatment becomes more normalized, public understanding of obesity as a chronic disease may continue to grow, helping reduce stigma.
  • Impact on people with obesity. Arguably the most important measure of success will be how many individuals are able to access care – and whether their lives improve as a result.


An Important Moment with Long-Term Implications

Investing in prevention and treatment of obesity can improve health outcomes and lessen burdens on the broader healthcare system. By improving access and lowering financial barriers, last month’s actions signal a meaningful shift in how the country approaches a complex and costly chronic disease.

Whether November 2025 proves to become a true turning point will depend on implementation, follow-through, and coordinated action across federal and state programs, insurers, employers, providers, and communities. But the significance of this moment is clear: it could reshape obesity care in the United States for years to come.

Gretta Stone
Lucie Felder
Dec 5, 2025
POLICY
COMMUNICATIONS
Health Care in an Election Year: A Survival Guide for Connecting with Voters in 2026

A new election cycle is upon us, which means America is once again scrolling its way through headlines, policy debates, and an endless stream of TikToks featuring people explaining complex health care issues from the front seat of their car.

If you’re an organization in or around health care, you know what’s coming: a giant, chaotic, high-velocity conversation where everyone has something to say, and very few people have the patience to read anything longer than a tweet.

So how do you show up in this moment without getting lost, ignored, or mistaken for a PDF from 2009?

Three key rules: Know your audience. Lead with affordability. Embrace digital-first.

  1. Know your audience. Now is a perfect time to clean house on your old messaging guides. Because when it comes to health care, voters’ views on key issues are no longer neatly divided into partisan voter blocs. To help organizations understand, reach and engage with voters in more direct and impactful ways, Reservoir launched a new end-to-end platform, PRISM, that identified 16 specific audience segments across the most engaged voters in both parties. PRISM allows us to understand the unique POV and issues that resonate within each of these core audiences and the messages and narratives that they care about. Think of PRISM as noise-canceling headphones that filter out the static so organizations can hear what their audiences respond to most.

  1. Lean in on affordability. One of the biggest takeaways from the elections earlier this month: affordability is front and center for voters. Recent polling from KFF shows that voters in New Jersey and Virginia who identified health care as the most important issue resonated with messages and positions that made cost and access front and center. When organizations talk about affordability, it’s important to get brass-tack on the reality facing consumers and specific about ways to solve for cost challenges. That means refining affordability messaging and focusing on the solutions that really matter – whether you are talking to families in the Mississippi or small business owners in Montana.

  1. Embrace a digital-first strategy. If your communication strategy still relies on PDFs, I have some news. Issue briefs had a great run, truly. But in 2025, health care thought leadership is happening on platforms originally designed for dance routines and cat videos.

Just look at the latest stats from Pew:

  • “Facebook and YouTube outpace all other social media sites as places where Americans regularly get news: 38% of U.S. adults say they regularly get news on Facebook, and 35% say the same about YouTube.”
  • “20% of U.S. adults now regularly get their news on TikTok.”
  • “Democrats are also more likely than Republicans to say they get news from Instagram, TikTok and Reddit. Roughly equal shares of each party, though, say they regularly get news from YouTube.”

That means truly embracing storytelling and video content as the ways to reach key audiences. Short explainer videos, swipe-through story formats, mobile-friendly visuals, and human-centered storytelling break through, where issue briefs and reports simply don’t. Short, sweet and scrollable wins every time.

Health care communication during an election cycle isn’t for the faint of heart. But starting early and refining relentlessly means that your message can survive and thrive the election-year noise.

Clare Krusing
Nov 25, 2025
POLICY
MARKET ENABLEMENT
Empowering the Partners Who Expand Access to Care

Access to quality health care is something we all want. We all benefit from medical progress, innovative care and new technologies that help people live healthier lives. When people are healthy, families, communities and societies thrive. And while we know our health care system has real strengths, we also know it can be stronger — because right now, not everyone is getting the care they need.

We believe progress comes from working together. Bringing partners together helps build coalitions that identify barriers, foster alignment and co-create sustainable solutions that improve access and advance health for all.

Here’s how we recommend approaching partnerships:

  • Listen Actively and Broadly.
    True progress begins with active listening. No single voice carries the full story of what drives better health. We partner with patients, providers, researchers, employers, health plans and community leaders to strengthen what’s working and improve what’s not. While their roles within the health care system may differ, each brings unique perspectives, priorities and strengths that uniquely contribute to building a system that works better for more people. Listening makes space for ideas to connect, for gaps to be seen and for new solutions to take root. It honors the reality that better care starts with better understanding.

  • Strengthen Capacity.
    The people and organizations working closest to communities hold deep insight into what drives health, how to remove barriers and who to engage with to advance shared goals. Their knowledge, experiences and relationships are essential to improving care and building trust.

But that grit alone isn’t enough. Many health leaders are navigating limited bandwidth, stretched resources and growing expectations. A great partner recognizes this and can help strength capacity to sustain momentum, refine and enhance strategies, and provide support and connection to a broader community.

  • Build for Sustainable Support. Engagement should never be transactional. Short-term resource funding, shifting priorities and fragmented initiatives can erode trust and slow progress, especially for those working hardest to close gaps in care.

Long-term progress depends on shared investment and lasting infrastructure. It is best to align strategy across teams and bridge cycles of funding so that on-the-ground daily action can continue. When partners know they can count on one another, they can do more for the communities they serve.

  • Operate with Candor.
    Meaningful progress happens through shared effort and mutual respect. Aligning around common goals, ensuring that every voice has a role in shaping the path forward and sharing accountability for the outcomes are critical to maximize success. That means staying aligned on priorities, being transparent about what’s working and what needs to shift and consistently showing up over time.

Every partner brings insight, expertise and commitment. An agency partner, in particular, can build trust, support and collaboration and make sure the work reflects the values of everyone at the table.

Together Makes Progress Possible

We all want a health care system that helps people live healthier, fuller lives. Building that system requires deep collaboration, sustained commitment and respect for the people doing the work every day. When we align shared goals and act with purpose, we can create a system where more people get the chance to thrive.

Chrystine Zacherau
Michelle Nealy
Nov 6, 2025
POLICY
MARKET ENABLEMENT
No Prescription Needed: The Big Switch Toward Patient Empowerment

America’s medicine cabinet hasn’t kept pace with its health care needs. While digital tools and consumer empowerment have transformed nearly every facet of modern health care, prescription-to-over-the-counter (Rx-to-OTC) product switches have slowed to a crawl. The FDA wants to change that.

Flipping the Switch — Again

The FDA is pushing to expand consumer access to medicines by encouraging more Rx medicines to move OTC. FDA Commissioner Marty Makary and Center for Drug Evaluation and Research Director George Tidmarsh have both expressed strong support for the Rx-to-OTC switch pathway, with Tidmarsh recently urging manufacturers to think beyond regulatory mechanics and focus on the broader public health benefits these transitions can bring.

After a wave of switches in the early 2000s that transformed pharmacy shelves, progress has largely stalled. In recent years, only a small number of prescription drugs have successfully transitioned to OTC status — not for lack of opportunity, but because regulatory uncertainty continues to stand in the way. Meanwhile, Americans’ appetite for convenience, privacy, and self-care has only grown. The FDA’s latest signals suggest a renewed effort to break through that inertia and reignite the switch movement.

Why Switch Matters

Switching a drug to OTC status isn’t simple. Manufacturers must prove not only that a medicine is safe and effective, but also that consumers can confidently and correctly use it without a doctor’s supervision. This typically requires numerous real-world behavior studies showing that people can self-select and use the product appropriately.

For many Americans, that independence matters. Millions face barriers to accessing health care — and, by extension, the Rx medications they need — from cost and coverage gaps to provider shortages and pharmacy deserts. These barriers are especially steep for low-income populations and older adults, who already rely heavily on OTC products. In many cases, safe self-care can achieve similar health outcomes to physician-directed care — at a lower cost and more conveniently — helping more people manage their health on their own terms.

What’s more, for every dollar spent on OTC medicines, the U.S. health care system saves $7.33, accumulating to $167 billion in savings each year — making this a broader public health issue.

Switching Up the Rules

The regulatory environment is evolving alongside the growing push for Rx-to-OTC switch. Less than a year ago, the FDA finalized a rule allowing nonprescription products to be marketed with “additional conditions for nonprescription use.” This pathway gives manufacturers flexibility to leverage digital tools, smarter labeling, or in-store prompts to help consumers use switched medicines safely and effectively.

If the industry responds to the FDA’s call, a new wave of switches could emerge in treatments for allergy, migraine, sexual health, and cardiovascular disease prevention — areas where safe self-management can relieve strains across the health care system and empower patients to act early. Improved access isn’t just about convenience; it’s about delivering meaningful improvements in both personal and public health for all Americans.

Fueling the Next Switch

The FDA has made its priorities clear; now it’s up to patients, drug manufacturers, providers, and policymakers to coalesce to modernize access and make self-care a cornerstone of public health. The agency has opened the door to a new era of consumer health — how far it swings will depend on those who seize the opportunity.

Sahithi Vemula
Oct 23, 2025
POLICY
MARKET ENABLEMENT
Value Communications in a Constantly Shifting Policy Landscape

Policy has always influenced how the biopharmaceutical industry communicates the value of its medicines. However, today’s value communicators must be more agile than ever. In the past two weeks alone, the White House has made announcements on TrumpRX, pricing deals with Pfizer and AstraZeneca, and delayed pharmaceutical tariffs—and this doesn’t account for ongoing policy around the Medicare drug price negotiation program, much less how the government shutdown is affecting the FDA, CMS, etc. The policy ground is shifting quickly under our feet and forcing industry to respond in real-time.

For years, value communicators have helped companies shape the value conversation at the product, portfolio, corporate, and societal levels. Successful value communications efforts tell a compelling story about the benefit of innovation to patients, foster alignment among stakeholders, and show how companies are working to bring potentially life-changing medicines to those who need them most. Given the new administration’s focus on an “America First” economy, combined with an uncertain policy landscape, communicators now face an additional task—demonstrating how they are part of the solution when it comes to not just pricing and access, but also to how they are delivering economic value for the country.

As value communicators navigate this shifting environment and continue to reinforce their messages with policymakers and consumers, they should ask themselves the following questions:

1. Is my messaging focused on access? Ultimately, conversations around price are about patient access, and companies need to reinforce how they are proactively expanding access. Communicators should capture the breadth of access levers their companies are pursuing, including direct-to-consumer initiatives, patient access programs that help defray out-of-pocket costs, navigation services that help patients move through a complex system to obtain the treatments they need, and innovative payer contracts that drive outcomes or value for patients and the health system at large. Our health care access system is complicated; telling the story of what it actually takes to get medicine to the patient who needs it can help humanize the industry.

2. Am I losing the conversation to list price when there is a net price story to tell? Most stakeholders (policymakers and reporters included) report on list price because it’s easy to find and easy to cite. But that only tells part of the story when it comes to the economics of prescription drugs. Some companies have opted to announce net prices, launch products with a direct-to-consumer price, be transparent about average rebates, or respond to government-set price announcements. When possible, and for the purposes of policymaker or consumer communications, companies should make these net (or government-set) prices the focal point of their messaging. This approach can help further conversations and awareness around payer negotiation dynamics, the role of other supply chain entities, whether and how rebated amounts are returned to patients, direct-to-consumer offerings, and what real-world costs for patients actually look like.

3. How can I underscore the value of a medicine or portfolio to the economy? Medicines provide value by delivering better clinical outcomes and by building an economic footprint. And the pharmaceutical industry has always heavily invested in the U.S. Individual companies should amplify their own contributions by highlighting: the federal, state, and local impact of their products’ manufacturing supply chain; the number of jobs supported at plants, clinical trial sites, and partner facilities; whether active pharmaceutical ingredients were sourced domestically; and if any manufacturing was onshored, etc. By sharing this information, policymakers may see the economic engines that support the production of our medicines, making the value story more tangible.

4. Is it possible to take this value story local? While the White House will be focused on the big picture, most politicians are thinking about policy at the state or local level. Communicators need to translate the national policy debate into the value they are providing at a district or state level. That means having tailored messaging that underscores clinical trial programs at medical centers or local clinics, patient testimonials from people in the community who have benefited from access or navigation programs, jobs created across the supply chain, etc. Being able to show connection to constituents can make national issues personally salient, and influence is dynamic, meaning local engagement can bubble up to shift a national policy conversation.

To connect with policymakers and consumers, value communications need to move beyond addressing the ongoing issues of access and price. For decades, the U.S. pharmaceutical industry has been a driving force of innovation, but as it has become a political bargaining chip on both sides of the aisle, its role as a driver of the U.S. economy has been overlooked. The companies that succeed in reinforcing this perspective will be able to tell a comprehensive value story for their products—one that shows benefit to patients, health care systems, communities, and the U.S. economy. The time to tell that story is now.

Courtney Tyne
Oct 15, 2025
RESEARCH
COMMUNICATIONS
Measuring What Matters in the Scroll-and-Swipe Era

In today’s scroll-and-swipe culture, every personal device has effectively become an advertising platform. With audiences constantly exposed to an endless stream of messages and imagery, every campaign faces the same challenge: cutting through the clutter to drive recall, awareness, and action.

Measuring What Truly Matters

We all want our campaigns to make an impact — but it’s impossible to know what’s working if we don’t measure it. Campaign evaluation isn’t just a box to check; it’s how we ensure accountability, uncover what resonates, and distinguish genuine impact from background noise.

That’s why success must be defined before launch with clarity needed on two fronts: what we aim to achieve and who we’re trying to reach. Are we raising awareness? Changing minds? Inspiring action? And are our audiences the undecided, the already engaged, or the unaware?

When we define success and audience segments clearly, measurement becomes purposeful. We can then assess outcomes precisely — and use those insights to shape campaigns that don’t just reach people but move them.

Knowing What Resonates

To break through the competing noise, message and ad testing are vital steps in creative development — an early opportunity to understand how the audience thinks and feels. It replaces guesswork with data on what truly resonates and sticks.

Rather than relying on assumptions, message and ad testing reveal which creative elements spark curiosity, foster emotional connection, and inspire action. This iterative approach helps optimize performance while uncovering valuable learnings about audience preferences — insights that can inform not only the campaign at hand but broader strategy decisions.

Understanding Your Audience

Just as message and ad testing help remove the guess work from creative development, leveraging the right audience segmentation data when launching a campaign helps maximize ad dollars. Precision in targeting key audiences is a powerful foundation for any successful advertising campaign because it creates efficiency with an ad spend by ensuring that the right message reaches the right people at the right time on the right platform, instead of just casting a wide net.

Building Real Intelligence

With campaign evaluation data in hand, it’s easy to mistake “signals” intelligence for real intelligence. Metrics such as clicks, likes, and shares may look like proof that a campaign is working — but these are signals, not outcomes. They tell us that something happened, not whether it mattered.

Real measurement digs deeper. It cuts through the noise to uncover what truly drives awareness, engagement, and behavior change. At its core, real intelligence means taking signal data and putting it in context — triangulating what the numbers say with what people actually think, feel, and do. That’s where rigorous evaluation methods come in: pre/post testing, message testing, audience segmentation, and triangulating signal data with attitudinal and behavioral measures.

Tailoring for Impact

Our campaign assessment framework brings order to this complexity. It starts with the broadest question — Did people see the campaign? — and moves toward deeper outcomes — Did it change what they believe or do?

Not every campaign needs to travel this full distance. But understanding where you are in the journey helps choose the right tools, ask the right questions, and interpret data with confidence.

In a world where attention is fleeting, the right measurement framework gives campaigns lasting impact. Let us help turn impressions into intelligence — and data points into progress.

Vaishali Udani
Erin Harden
Oct 7, 2025
POLICY
The New Architecture of Influence in Health Care

For decades, health policy debates in Washington were guided by a relatively stable set of inside-the-Beltway insiders: lobbyists, trade associations, think tanks, congressional staff, and government experts. Influence flowed primarily through these traditional channels, with institutional players acting as the gatekeepers of policy ideas and legislative outcomes.

That dynamic has not disappeared. Traditional institutions remain central to the health policy ecosystem. But they no longer hold a monopoly on how influence is built, amplified, and translated into action.

A Multidirectional Model of Influence

In today’s environment, new voices and leaders have emerged operating across three interconnected dimensions:

  • Mobilizing influence: driving grassroots energy, activating constituencies, and shaping primary electorates through digital platforms and community organizing.
  • Amplifying influence: reinforcing narratives across an expanded media environment of podcasts, digital outlets, and online personalities who serve as validators and message carriers.
  • Channeling influence: directing this momentum into institutional arenas–candidate recruitment, campaign staffing, legislative offices, and even executive branch appointments.

This new model shows how influence now circulates dynamically, rather than moving only in one direction. The result is a more multidimensional and dispersed architecture of policy engagement.

A Changing Profile of Leadership

The individuals driving these flows often look very different from the traditional Washington insider. Many emerge from local leadership roles, issue-specific activism, or online networks, yet they exercise national impact.

Consider, for example, the profile of a new voice in today’s health policy landscape. Imagine a small business owner in a Midwestern county who first entered politics during the pandemic. Motivated by concerns about federal overreach, he built credibility by speaking directly to his neighbors and cultivating an online following that engaged with health care debates. Through mobilizing influence, he organized grassroots supporters and helped shape a competitive primary against the incumbent. Through amplifying influence, his voice gained traction in regional radio and national podcasts, reinforcing narratives among key audiences. And through channeling influence, he played a role in recruiting candidates, staffing offices, and even influencing federal agency appointments.

Though far from Washington, his reach now extends into Congress, the media ecosystem, and the executive branch. He is just one example of how new voices and leaders are reshaping the way health policy influence operates today.

Implications for Health Policy

For health care stakeholders, this shift requires a new approach. Advocacy campaigns must anticipate not only how ideas are received inside Washington but also how they mobilize communities, are amplified through digital channels, and are ultimately channeled into governing institutions. In this environment, understanding influence requires a multidimensional lens that integrates grassroots, narrative, and institutional dynamics.

Introducing Influence360

To meet this need, Reservoir has developed Influence360, a new framework for analyzing the multidirectional flows of today’s influence environment. Built on extensive research of nearly 5,000 congressional primary voters, Influence360 helps stakeholders map how influence mobilizes, amplifies, and channels across the political ecosystem. Launched alongside our PRISM audience intelligence platform that identifies sixteen new segments within the base of both political parties, Influence360 provides clients with a unique vantage point: not only identifying who the key audiences are but also understanding how influence moves through them.

In today’s fractured and fast-moving environment, the ability to recognize and adapt to this multidirectional flow of influence is no longer optional—it is essential for shaping the future of health care policy.

Bryan Dumont
Sep 30, 2025